Shipping Policy

Shipping Policy

Thank you for shopping at SmartVibe Co.! We are dedicated to bringing our innovative lifestyle gadgets, smart home essentials, and outdoor tools directly to your doorstep, no matter where you are in the world.

Below you will find everything you need to know about our shipping processes, timelines, and policies.

1. Worldwide Shipping & Transit Times

We proudly offer international shipping to major destinations worldwide. To ensure the best quality-to-price ratio, our products are dispatched directly from our global fulfillment centers.

Estimated delivery times vary by destination:

  • United States & Canada: 7 – 15 business days

  • United Kingdom & Europe: 7 – 14 business days

  • Australia & New Zealand: 8 – 16 business days

  • Rest of the World: 10 – 20 business days

Please note: Shipping times are estimates and do not include our standard processing window.

2. Order Processing Time

  • All orders are processed, verified, and packed within 1 – 3 business days (excluding weekends and holidays) after your payment is confirmed.

  • You will receive a notification email as soon as your order enters the processing stage.

3. Tracking Your Order

  • Once your package is handed over to the international carrier, we will automatically send you a Shipping Confirmation Email containing your unique tracking number and a tracking link.

  • Tracking details typically take 2 – 5 business days to update and show active milestones in the carrier's system. You can easily track your parcel directly through our store or major global tracking networks.

4. Customs, Duties, and Taxes

  • SmartVibe Co. is not responsible for any customs clearance fees, import duties, or local taxes applied to your package upon arrival in your destination country.

  • All fees incurred during or after shipping are the sole responsibility of the customer. Customs policies vary widely from country to country; please contact your local customs office for detailed information.

5. Incorrect Address / Lost Packages

  • Please double-check your shipping address during checkout. We cannot be held liable for orders shipped to an incorrect or incomplete address provided by the customer.

  • If you notice a mistake in your shipping details, please contact our support team at support@smartvibeco.com within 12 hours of placing your order. Once an order is processed or shipped, we cannot change the destination.

6. Multiple Packages

To ensure you receive your items as quickly as possible, orders containing multiple different products may occasionally be shipped in separate packages. If this happens, you will receive distinct tracking numbers for each parcel at no extra charge.

Need Help?

If you have any questions regarding your shipment or need assistance tracking your package, please reach out to our dedicated customer care team at: 📧 smartvibeco.shop(or your custom contact email)